q8802 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between q8802 ("Platform", "we", "us") and the user ("you", "member"). By using the q8802 website and all its services, you are considered to have fully accepted these terms.

If you disagree with any part of these terms, please stop using the platform. These terms are written in English and apply to users in Bangladesh.

Key Definitions

• "Platform" — All digital services including the q8802 website and application.
• "Member" — A person who holds a registered account on q8802.
• "Account Balance" — The total amount of funds deposited by the member.
• "Bonus Balance" — Credits given as promotional offers or bonuses, usable under specific conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before a bonus can be withdrawn.
• "KYC" — The identity verification process (Know Your Customer).

The following eligibility criteria must be met to register on and use q8802:

• You must be at least 21 years of age.
• You must be a real person — no corporate entity or automated program may use this service.
• Online gaming must be legally permitted in your country or region.
• You must not have been previously banned from q8802.
• You must play only for yourself and not on behalf of anyone else.

If it is later found that a member opened an account without meeting the above criteria, q8802 reserves the right to immediately close that account and forfeit the associated balance.

Each individual may open only one account. Having multiple accounts under the same person's name will be treated as fraud and all accounts will be closed.

Information Provided at Registration

• You must provide your real name and address accurately.
• An active personal email address must be provided.
• Your correct date of birth must be stated.
• You must provide your mobile number linked to your bKash, Nagad or Rocket account.

KYC Verification Process

q8802 may verify a member's identity at any time. The following documents may be requested during this process:

• A copy of your National Identity Card (NID) or passport.
• A utility bill or bank statement (for address verification).
• Proof of ownership of the payment method.

If any information provided at registration changes, you must inform us immediately via live chat. Providing false information may result in account closure.

Deposits

• Minimum deposit amount: ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• After a deposit, the balance is generally added to your account instantly.
• Each deposit must come from your own payment account.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made to the same method used for the deposit.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals may be held if KYC verification is not completed.
• Withdrawals may be restricted until active bonus wagering requirements are met.

General Transaction Policy

• Money laundering, fraud or any other illegal activity through a q8802 account is strictly prohibited.
• If a suspicious transaction is identified, q8802 reserves the right to suspend that transaction and investigate.
• Deposits from third-party accounts will not be accepted.

Welcome Bonus

New members making their first deposit on q8802 will receive a 120% bonus, up to a maximum of ৳10,000. Before withdrawing the bonus, you must wager 25 times the total (deposit + bonus) amount.

General Bonus Terms

• A member may receive the welcome bonus only once.
• Bonuses may only be used on games designated by q8802.
• If you withdraw before meeting the bonus wagering requirement, the bonus balance will be cancelled.
• Each promotion has its own validity period — if the conditions are not met within the specified time, the bonus will be cancelled.
• Bonus funds cannot be transferred to another account.
• If bonus misuse or fraudulent activity is identified, the bonus may be cancelled and the account suspended.

VIP Program

The q8802 VIP program has four tiers — Bronze, Silver, Gold and Platinum. Members can move up to higher tiers based on regular activity and will receive weekly cashback benefits.

All games on q8802 are operated in a fair and transparent manner. We use Provably Fair technology and software from certified game providers.

Betting Rules

• The minimum and maximum bet limits for each game are shown in the game interface.
• Once a bet is confirmed, it cannot be changed.
• If a game is not completed due to a technical error, q8802 will void that round and return the bet amount.
• Using software vulnerabilities or bugs to earn money is strictly prohibited.

Sports Betting

• The outcome of bets on cricket, football and other sports depends on the official result.
• If a match is cancelled or abandoned, the bet amount is generally refunded, unless special conditions apply.
• q8802's decision on odds setting is final.

Technical Issues

q8802 is not responsible if a game is interrupted due to loss of internet connection or a device problem. However, in the case of server-side issues, we always aim to provide a fair resolution.

The following activities are strictly prohibited on q8802:

• Creating multiple accounts or using another person's account.
• Attempting to launder illegal funds through the platform.
• Creating artificial betting patterns with the intent to misuse bonuses.
• Placing bets using automated bots or software.
• Exploiting game system vulnerabilities or bugs to gain an unfair advantage.
• Threatening or harassing other members.
• Creating an account using false identity or documents.
• Attempting to deposit or withdraw funds from a third-party account.
• Attempting unauthorized access to q8802 systems (hacking).

If any of the above activities are identified, q8802 reserves the right to notify the relevant law enforcement authorities.

q8802 is committed to protecting the privacy of your personal information. We keep your data secure using SSL encryption and modern security technology.

Data Collection and Use

• Information collected at registration is used for service delivery and KYC purposes.
• Transaction information is stored for security and fraud prevention.
• Your information is not sold to third parties.

To learn about our full privacy policy, please read the Privacy Policy page.

q8802 is not liable for the following:

• Financial losses resulting from gaming — gaming carries risk and the possibility of loss is always present.
• Losses caused by the user's internet disconnection or device issues.
• Losses caused by unauthorized third-party access to an account (if the user themselves shared their credentials).
• Losses caused by service suspension due to orders from a government or regulatory authority.
• Service disruption caused by unexpected technical failures or cyberattacks.

Any taxes and legal obligations applicable to income earned through betting are entirely the member's own responsibility.

Account Closure by q8802

In the following circumstances, q8802 may suspend or permanently close an account without prior notice:

• Violation of any clause of these terms and conditions.
• Providing false information or refusing to submit KYC details.
• Fraudulent or suspicious financial activity.
• Being identified as a minor.
• Extended period of inactivity.

Account Closure Request by the Member

You may request to close your account at any time via live chat. Please ensure you withdraw any available balance before the account is closed. If there are active bonus wagering requirements, the bonus balance will be forfeited.

Inactive Account Policy

If there are no transactions for an extended period, an account may be marked as inactive. A fee may apply to such accounts. q8802 will notify you by email before any inactivity fee is applied.

q8802 places the highest priority on responsible gaming. Gaming should be a form of entertainment — not a way to solve financial problems. We encourage our members to maintain healthy gaming habits.

Self-Exclusion and Limit Setting

• You can set your daily, weekly, or monthly deposit limits if you wish.
• Contact us via live chat to request a temporary break or permanent self-exclusion.
• Creating a new account during a self-exclusion period is strictly prohibited.

Signs That You Need Help

If you feel that gaming is having a negative impact on your or your family's daily life, please take a break immediately and seek help. Read our Responsible Gaming page to learn more.

Policy on Changes to Terms and Conditions

q8802 reserves the right to change, add to, or cancel these terms and conditions at any time. Members will be notified by email of any significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

Dispute Resolution

In the event of any dispute or complaint, please first contact our support team via live chat or email. We aim to provide an initial response within 48 hours. All disputes are resolved in a fair and impartial manner.

Contact

• 24/7 Live Chat — directly through the platform.
• Email: [email protected]

These terms and conditions are written in Bengali and the Bengali version shall always be considered authoritative. In the event of any conflict with a translation, the Bengali version will prevail.