q8802 Privacy Policy

Your personal information is completely safe with us. This page describes in detail how q8802 collects, stores, and protects your information.

Last Updated: January 2026

Introduction and Commitment

Section 01

Introduction

q8802 (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and sports betting service provider in Bangladesh. Protecting the privacy of users on our website https://q8802.cam is one of our highest priorities.

This privacy policy has been prepared to clearly inform you about what types of personal information we collect, why we collect it, how we store it, and what your rights are. By using our platform, you are considered to have given your consent to the terms of this policy.

q8802 is always committed to protecting your personal information and never sells your information to third parties without your consent.

Section 02

Scope of This Policy

This privacy policy applies to all q8802 services, mobile platforms, and all associated digital channels. Whether you register on our website, play games, make financial transactions, or contact our customer service team — this policy applies in every case.

You must be at least 21 years of age to access our platform. We do not knowingly collect information from minors.

Information Collection

Section 03

Personal Information We Collect

q8802 may collect the following categories of personal information:

  • Identity Information: Full name, date of birth, national ID number, and username.
  • Contact Information: Email address and mobile number.
  • Financial Information: bKash, Nagad, Rocket, or Upay account numbers and transaction history.
  • Technical Information: IP address, browser type, operating system, and device identification details.
  • Usage Information: Game play history, betting activity, login and logout times, and preferred games.
  • Communication Records: Content of conversations with our customer service team via live chat or email.
Section 04

Automatically Collected Information

When you visit the q8802 website, certain information is collected automatically. This includes cookie files, web beacons, and similar tracking technologies. This information is primarily used to improve the quality of our service and to make your user experience more convenient.

Types of information collected through cookies:

  • Session cookies — to maintain your logged-in state.
  • Performance cookies — to monitor platform speed and stability.
  • Functional cookies — to save your language preferences and settings.

You can control cookies by changing your browser settings, though some functionality may become limited as a result.

Use of Information

Section 05

How Collected Information Is Used

q8802 uses your personal information for the following purposes:

  • To create, verify, and manage your account.
  • To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay.
  • To monitor gaming activity and prevent fraudulent behavior.
  • To provide customer service and respond to your complaints and questions.
  • To inform you about bonuses, promotions, and personalized offers.
  • To ensure platform security and resolve technical issues.
  • To fulfill legal obligations and respond to requests from regulatory authorities.
  • To ensure responsible gaming and provide support to players in difficulty.
Section 06

Marketing Communications

With your consent, q8802 may send promotional messages via email. These may include notifications about new game launches, bonus offers, and important updates about our services.

You can stop receiving such messages at any time. To do so, contact our customer service team via live chat or let us know directly by email.

Information Sharing and Protection

Section 07

Sharing Information with Third Parties

q8802 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

  • Payment Processors: Necessary information is shared with payment platforms such as bKash, Nagad, Rocket, and Upay to complete transactions.
  • Technology Partners: Those who provide infrastructure, cybersecurity, and technical support for our platform.
  • Legal Requirements: Information may be disclosed under court orders, lawful requests from government authorities, or legal obligations.
  • Fraud Prevention: If any illegal activity is suspected, necessary information may be shared with security agencies.

Every third-party partner operates under strict confidentiality agreements and may only use information for specified purposes.

Section 08

Data Security Measures

q8802 uses industry-standard security measures to protect your personal information. The key components of our security framework are:

  • SSL Encryption: All data transmission on our website is protected by SSL/TLS encryption technology.
  • Data Encryption: Stored sensitive information, particularly financial and identity data, is kept in an encrypted state.
  • Access Control: Only authorized personnel may access your personal information.
  • Security Audits: Regular security testing and vulnerability assessments are conducted.
  • Firewall and Monitoring: Round-the-clock system monitoring and protection against unauthorized access.

However, no method of transmitting or storing information over the internet can be claimed to be 100% secure. In the event of any security breach, we will notify affected users as soon as possible.

Data Retention and Your Rights

Section 09

Data Retention Period

q8802 retains your personal information for as long as it is relevant and for as long as our legal obligations exist. Generally:

  • Information for active accounts is retained for the entire period the account remains active.
  • Financial transaction records may be retained for an extended period in accordance with legal requirements.
  • Even after an account is closed, some information may be kept for a specified period to meet regulatory obligations.
  • Fraud prevention records are retained for an extended period for security reasons.
Section 10

Your Privacy Rights

As a user of q8802, you have the following rights:

  • Right of Access: You have the right to know what information we hold about you.
  • Right to Rectification: If there are any errors in your information, you can request that they be corrected.
  • Right to Erasure: In certain circumstances, you can request that your information be deleted.
  • Right to Restrict Processing: In certain cases, you can request that the processing of your information be suspended.
  • Right to Object: You can object to the use of your information for marketing purposes.
  • Data Portability: The right to receive your personal information in a structured, machine-readable format.

To exercise these rights or to find out more about them, please contact our customer service team.

Special Categories and Additional Terms

Section 11

Protection of Minors' Information

q8802 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information belonging to a minor is in our database, we will immediately delete that information and close the associated account.

If you believe that a minor has created an account on our platform, please notify us immediately via live chat or email.

Section 12

Your Responsibility for Account Security

You also have an active role in maintaining the security of your q8802 account. We advise you to:

  • Use a strong, unique password and change it regularly.
  • Never share your login credentials with anyone else.
  • Log out after using your account, especially on shared devices.
  • If you notice any unusual activity on your account, notify us immediately.
  • Stay alert to phishing links and fraudulent emails.
Section 13

Third-Party Websites

Our platform may sometimes contain links to third-party websites, such as payment gateways or game provider sites. These external websites have their own privacy policies, and q8802 is not responsible for the information practices of those sites. We advise you to read their privacy policies before visiting such sites.

Policy Updates and Contact

Section 14

Privacy Policy Updates

q8802 may update this privacy policy from time to time. This policy may be revised due to changes in services, new legal requirements, or changes in our information practices.

For significant changes, we will notify you via email or through a notice on our platform. The date of the update is displayed at the top of this page. Continued use of our platform after changes have been made will be considered as your acceptance of the new policy.

We advise you to visit this page regularly so that you stay informed about the latest updates.

Section 15

Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us:

Live Chat: Support available 24/7 in Bengali

Email: [email protected]

We generally make every effort to respond appropriately to all privacy-related requests. Complex matters may take a little more time.

Section 16

Applicable Law

This privacy policy has been prepared in accordance with applicable laws and regulations. In the event of any dispute, both parties will first attempt to resolve the matter amicably. q8802 always places the highest importance on user interests and data protection, and our commitment to fair play and transparency remains firm.

To learn more about responsible gaming and our terms of service, please read our Responsible Gaming and Terms and Conditions pages.